Queen88 Casino Terms & Conditions

1. General conditions and account requirements

These Terms & Conditions form an agreement between you and the entity responsible for providing the Queen88 Casino website and its services. References to Queen88 Casino, we, us and our mean the relevant operator of the website. References to you and your mean the person accessing the website, registering an account or using any available service. If you do not agree with these terms, you must not use the website.

The website is intended only for people who are legally permitted to access online gambling services in the place where they are located. You are responsible for checking the laws that apply to you before registering or playing. You must be at least the legal gambling age in your location. In Australia, this is generally 18 years of age. We may request evidence of age and identity at any time, and access may be restricted until the requested checks are completed.

Registration and personal information

You may be required to create one account using accurate, current and complete information. Your account details must belong to you and must not be created in another person's name. You must update information if it changes so that our records remain accurate. Providing false, misleading or incomplete information may result in account restrictions, cancellation of transactions or closure of the account.

• You must keep your username, password and other account credentials confidential.
• You must not allow another person to use your account or access the website through your account.
• You must notify us through the available website channels if you believe your account has been accessed without permission.
• You are responsible for activity carried out through your account unless the activity resulted from a proven security failure outside your reasonable control.
• You must not open or operate multiple accounts unless this is expressly permitted by the applicable account rules.

We may carry out identity, age, location, payment and anti-fraud checks. These checks can include requests for documents or other information that reasonably supports your registration details and source of funds. Information supplied for verification must be genuine, readable and valid. We handle personal information in accordance with the applicable privacy information published on the website.

Using the website

You must use the website lawfully and only for personal, recreational purposes. You must not use it for commercial activity, automated access, data scraping, unlawful gambling, money laundering, fraud, collusion, harassment or any activity intended to interfere with the website or another player's experience. You must not attempt to bypass technical controls, manipulate game outcomes or exploit an error.

2. Deposits, withdrawals and playing games

Available payment methods, processing conditions and any applicable restrictions are displayed on the website. You should use a payment method held in your own name and provide information that matches your account details. We may decline, reverse or delay a payment where a transaction cannot be verified, appears unauthorised, does not meet the applicable requirements or raises a security or compliance concern.

You must not deposit funds using money obtained unlawfully or money that you cannot afford to lose. Gambling should be treated as entertainment, not as a way to make money, repay debts or solve financial problems. You are responsible for checking your balance and transaction history and for reporting any apparent error as soon as reasonably possible.

Game participation

Before placing a wager, you should review the rules, stake information, game instructions and any specific conditions shown for that game. A wager may be accepted only when it is recorded by the website. If there is a disagreement about whether a wager was placed, our transaction and game records may be used to investigate the matter, subject to applicable law.

Game results are determined by the relevant game rules and systems. You accept the outcome of a correctly processed game round. If a technical fault, communication failure, software error or other event affects a game, we may void or correct the affected activity where permitted by law. We will not knowingly retain a benefit that arose solely from an obvious technical error.

Withdrawals and account balances

Withdrawal requests may be subject to verification, payment checks, applicable game conditions and legal requirements. We may return funds through the original payment method or use another approved method where appropriate. A withdrawal cannot be completed if the account has not passed required checks, if the payment method is not authorised, or if the activity is reasonably suspected to involve fraud, abuse or a breach of these terms.

If an account shows a balance because of an obvious error, duplicate credit, system fault or other mistake, we may correct the balance and investigate related activity. You agree to cooperate with reasonable enquiries. Nothing in these terms is intended to remove rights that cannot lawfully be excluded under applicable Australian consumer protection law.

• Do not attempt to deposit or withdraw funds on behalf of another person.
• Do not use a payment method without the account holder's authority.
• Do not disguise the purpose, ownership or source of funds.
• Keep records of deposits, withdrawals and account activity for your own reference.
• Review any transaction limits or conditions displayed before using a payment method.

3. Promotions, responsible gambling and prohibited conduct

Promotions and offers

From time to time, Queen88 Casino may display promotional offers, bonuses, tournaments or other incentives. Each offer may have separate eligibility rules, expiry information, wagering conditions, game restrictions, payment requirements and other terms. Those additional terms form part of these Terms & Conditions for the relevant offer. You should read them before accepting or using a promotion.

A promotion may be available only once per person, household, device, payment method or other qualifying group, as stated in the offer terms. Unless a promotion specifically says otherwise, it must not be transferred, sold or exchanged. We may refuse, withdraw or amend an offer where we reasonably believe it has been obtained through error, abuse, manipulation or a breach of the applicable rules. Any promotional balance may be removed if the qualifying activity is cancelled or found to be invalid.

Responsible gambling

We encourage every player to set personal limits and keep gambling within an affordable entertainment budget. You should never gamble when distressed, under the influence of alcohol or other substances, or when doing so may affect essential expenses. If gambling stops being enjoyable or begins to affect your wellbeing, relationships or finances, stop playing and seek independent support.

Where available, account tools may allow you to set deposit, wagering, loss or session limits, take a temporary break, or request account closure. A request for a gambling break or closure should be made using the relevant process shown on the website. Restrictions may not be reversible until the selected period has ended. You should also consider blocking access to gambling websites and contacting an appropriate Australian gambling support service.

Unacceptable activity

You must not engage in conduct that affects the fairness, security or proper operation of the website. This includes using stolen payment details, creating accounts to evade a restriction, coordinating with other players, exploiting software vulnerabilities, using prohibited tools or placing wagers in a way designed to abuse a promotion. We may investigate suspected misconduct and take reasonable action while an investigation is underway.

• Suspend or restrict access to an account or particular services.
• Cancel or refuse affected wagers, promotions or transactions where legally permitted.
• Hold funds while identity, payment or security checks are completed.
• Close an account where there has been a serious or repeated breach.
• Report activity to relevant authorities or service providers where required by law.

4. Suspension, liability, changes and legal information

Suspension and closure

You may stop using the website at any time and may request closure of your account through the available account or support process. We may suspend, limit or close an account where required for legal, regulatory, security, responsible gambling or operational reasons, or where we reasonably believe these terms have been breached. We may also restrict access if information cannot be verified or if continued use could create a risk to you, us or another person.

Account closure does not remove obligations that arose before closure. Any valid outstanding balance will be handled in accordance with applicable law and the relevant verification requirements. Where an account is closed because of fraud, unlawful conduct or a serious breach, rights to promotional benefits may be cancelled and affected transactions may be reviewed.

Website availability and liability

We aim to keep the website reliable, secure and available, but uninterrupted access cannot be guaranteed. The website may be unavailable because of maintenance, upgrades, technical faults, internet problems, events outside reasonable control or changes to the services. You should not rely on the website as a permanent record of your personal financial information and should keep your own appropriate records.

To the extent permitted by law, we are not responsible for loss caused by your failure to protect account credentials, your use of an unauthorised payment method, interruptions outside our reasonable control, or conduct by another person using your account. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable law.

Changes to these terms

We may update these Terms & Conditions when services, legal requirements, security practices or business arrangements change. The latest version will be published on the website with its effective date where appropriate. You should review the terms regularly. Continuing to use the website after an update is published indicates acceptance of the updated terms, unless a different process is required by law.

Questions and applicable law

If you have a question about these terms, a transaction, account restriction or a particular promotion, use the support or enquiry option made available on the website. Please provide enough information for the matter to be reviewed, but do not send unnecessary sensitive information through an unsecured channel.

These terms are intended to operate consistently with the laws that apply to the services and to your location. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived.